Displaying items by tag: RightNow CX

RightNow helps more than forty global gaming companies deliver unparalleled multi-channel customer experiences to drive revenue, increase efficiency, and build loyalty. Using RightNow CX, the customer experience suite, leading gaming brands including Activision, Big Fish Games, EA, NC Interactive, and Sony Online Entertainment, can quickly and consistently respond to customer needs via the web, contact centre, and social networks.

RightNow (NASDAQ:RNOW) Australian customer, The University of New England (UNE), has won the Gartner and 1to1 Media CRM Excellence Award in the category of Customer Experience.

RightNow (NASDAQ: RNOW) today unveiled RightNow CX for Facebook , bringing the industry's most powerful customer experience suite to Facebook. RightNow CX , the customer experience suite, uniquely powers integrated web, social and contact centre interactions anywhere consumers engage with their favourite brands. With today's announcement, organisations will be able to seamlessly deliver exceptional customer service experiences to their consumers and fans across Facebook's global social network.

RightNow Mobile provides companies with a new and positive way of getting into their customers' pockets.

RightNow ® (NASDAQ: RNOW) was named a Leader by Gartner, Inc. in the 'Magic Quadrant for CRM Customer Service Contact Centres' report, authored by Michael Maoz, April 9, 2010. According to Gartner, 'the Magic Quadrant looks at customer service software for the human agent in the contact centre versus self-service. Enterprise demands for analytics, integration with Web customer service and communities are driving change in the industry.'